var ifr = document.getElementById("JotFormIFrame-202752462486055"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { if (typeof e.data === 'object') { return; } var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[(args.length - 1)]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) { return; } switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; case "loadScript": var src = args[1]; if (args.length > 3) { src = args[1] + ':' + args[2]; } var script = document.createElement('script'); script.src = src; script.type = 'text/javascript'; document.body.appendChild(script); break; case "exitFullscreen": if (window.document.exitFullscreen) window.document.exitFullscreen(); else if (window.document.mozCancelFullScreen) window.document.mozCancelFullScreen(); else if (window.document.mozCancelFullscreen) window.document.mozCancelFullScreen(); else if (window.document.webkitExitFullscreen) window.document.webkitExitFullscreen(); else if (window.document.msExitFullscreen) window.document.msExitFullscreen(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script> <!-- <h5> Questions about subscriptions?<p>Fill out the subject and description field. Select your subscription inquiry and hit send!<p> You will not have to fill out the rest of the form. </h5> --> <!-- <div id="main-content" class="form"> <form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off" /> <div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label> <input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true" /> </div> <div class="form-field string required request_subject" > <label id="request_subject_label" for="request_subject">Subject</label> <input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label" /> </div> <div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div> <div class="form-field text required request_description" > <label id="request_description_label" for="request_description">Description</label> <textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"> </textarea><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype" value="text/plain" style="display: none;" autocomplete="off" /> <p id="request_description_hint">Please enter the details of your request. A member of our support staff will respond as soon as possible.</p> </div> <div class="form-field string optional request_custom_fields_360010198737" > <label id="request_custom_fields_360010198737_label" for="request_custom_fields_360010198737">Subscription inquiries<span class="optional">(optional)</span></label> <input type="hidden" name="request[custom_fields][360010198737]" id="request_custom_fields_360010198737" autocomplete="off" data-tagger="[{"label":"-","value":""},{"label":"Create a Subscription","value":"create_a_subscription"},{"label":"Cancel a subscription","value":"cancel_a_subscription"},{"label":"Questions about subscription","value":"questions_about_subscription"},{"label":"Billing \u0026 Payment","value":"billing___payment"}]" aria-required="false" aria-describedby="request_custom_fields_360010198737_hint" aria-labelledby="request_custom_fields_360010198737_label" /> <p id="request_custom_fields_360010198737_hint">Since your question is subscription based, scroll down and hit submit, you do not need to fill out the rest of the form.</p> </div> <div class="form-field optional request_custom_fields_360010116317" > <label id="request_custom_fields_360010116317_label" for="request_custom_fields_360010116317">Trap Version<span class="optional">(optional)</span></label> <input type="hidden" name="request[custom_fields][360010116317]" id="request_custom_fields_360010116317" value="[]" autocomplete="off" data-multiselect="[{"label":"TM01","value":"technical_tm01"},{"label":"TM02","value":"technical_tm02"}]" aria-required="false" aria-describedby="request_custom_fields_360010116317_hint" aria-labelledby="request_custom_fields_360010116317_label" /> <p id="request_custom_fields_360010116317_hint">What version of of your TrapMe device?</p> </div> <div class="form-field text optional request_custom_fields_360010160238" > <label id="request_custom_fields_360010160238_label" for="request_custom_fields_360010160238">Trap ID<span class="optional">(optional)</span></label> <textarea name="request[custom_fields][360010160238]" id="request_custom_fields_360010160238" aria-required="false" aria-describedby="request_custom_fields_360010160238_hint" aria-labelledby="request_custom_fields_360010160238_label"> </textarea> <p id="request_custom_fields_360010160238_hint">Add your Trap ID here. If you have issues with several, add the Trap ID's as such: 5635656, 345324234, 456456456</p> </div> <div class="form-field string optional request_custom_fields_360010245798" > <label id="request_custom_fields_360010245798_label" for="request_custom_fields_360010245798">Select Technical Issue<span class="optional">(optional)</span></label> <input type="hidden" name="request[custom_fields][360010245798]" id="request_custom_fields_360010245798" autocomplete="off" data-tagger="[{"label":"-","value":""},{"label":"Software","value":"technical_software"},{"label":"Hardware","value":"technical_hardware"}]" aria-required="false" aria-describedby="request_custom_fields_360010245798_hint" aria-labelledby="request_custom_fields_360010245798_label" /> <p id="request_custom_fields_360010245798_hint">Are you inquiring about a Software or Hardware issue?</p> </div> <div class="form-field string optional request_custom_fields_360010202617" > <label id="request_custom_fields_360010202617_label" for="request_custom_fields_360010202617">E-mail<span class="optional">(optional)</span></label> <input type="text" name="request[custom_fields][360010202617]" id="request_custom_fields_360010202617" aria-required="false" aria-describedby="request_custom_fields_360010202617_hint" aria-labelledby="request_custom_fields_360010202617_label" /> <p id="request_custom_fields_360010202617_hint">If you wish for us to contact you on a different E-mail address, please supply it here.</p> </div> <div class="form-field string required request_custom_fields_360010586937" > <label id="request_custom_fields_360010586937_label" for="request_custom_fields_360010586937">How can we help you today?</label> <input type="hidden" name="request[custom_fields][360010586937]" id="request_custom_fields_360010586937" autocomplete="off" data-tagger="[{"label":"-","value":""},{"label":"Subscriptions","value":"subscriptions_jot"},{"label":"Hardware","value":"hardware_jot"}]" aria-required="true" aria-labelledby="request_custom_fields_360010586937_label" /> </div> <div class="form-field"> <label for="request-attachments"> Attachments<span class="optional">(optional)</span> </label> <div id="upload-dropzone" class="upload-dropzone"> <input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]" data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error" /> <span> <a>Add file</a> or drop files here </span> </div> <div id="upload-error" class="notification notification-error notification-inline"> <span data-upload-error-message></span> </div> <ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul> <script type="text/html" id="upload-template"> <li class="upload-item" data-upload-item> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" class="upload-item-icon"> <path fill="none" stroke="currentColor" stroke-linecap="round" d="M2.5 4v4.5c0 1.7 1.3 3 3 3s3-1.3 3-3v-6c0-1.1-.9-2-2-2s-2 .9-2 2v6c0 .6.4 1 1 1s1-.4 1-1V4"/> </svg> <div aria-hidden="true" class="upload-item-icon-spacer"></div> <a class="upload-link" target="_blank" data-upload-link></a> <p class="upload-path" data-upload-path></p> <p class="upload-path" data-upload-size></p> <p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p> <span class="upload-remove" aria-label="Remove attachment" role="button" tabindex="0" data-upload-remove> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="upload-item-icon"> <path stroke="currentColor" stroke-linecap="round" d="M3 9l6-6m0 6L3 3"/> </svg> </span> <div class="upload-progress" data-upload-progress></div> <input type="hidden"> </li> </script> </div> <footer><input type="submit" name="commit" value="Submit" /></footer> </form> </div>--> </div> </main> <center><footer class="footer"> <!-- <img src="//theme.zdassets.com/theme_assets/9934662/30a4ba588f0ac81761333d38570b1d85d75f585c.png" img align="center"> <img src="//theme.zdassets.com/theme_assets/9934662/8aa9a4ffc7c62a8b4fc508471d29a2e528a8c284.png" img align="center"> <img src="//theme.zdassets.com/theme_assets/9934662/4a7260ce378d834665daa3d78aa862021ce3db1c.png" img align="center"> <img src="//theme.zdassets.com/theme_assets/9934662/d873ad61c48315f1308722362627a6e70567bcc3.png" img align="center"--></div> <div class="footer-inner"> <a title="Home" href="/hc/en-us">TrapMe Help Centre</a> <!-- <div <p><span style="color: #ff0000;"><strong>Adress Line</strong></span></p></div> <div> <img src="//theme.zdassets.com/theme_assets/9934662/5d45f30e61d8e1c29941cad15abf97b66338c34a.png" img align="center"> --> </footer> <!-- / --> <script src="//static.zdassets.com/hc/assets/en-us.799adce4dfbb87d2bed1.js"></script> <script src="https://trapmehelp.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="360001006897" data-return-to="https://trapmehelp.zendesk.com/hc/en-us/requests/new" data-theme="hc" data-locale="en-us" data-auth-origin="360001006897,false,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"trapmehelp","environment":"production","name":"TrapMe"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"submit_request_form_viewed","data":"BAh7BzoVcGFyZW50X3RpY2tldF9pZDA6Cl9tZXRheww6D2FjY291bnRfaWRpA0aXlzoTaGVscF9jZW50ZXJfaWRsKwiNo7DRUwA6DWJyYW5kX2lkbCsIMW270VMAOgx1c2VyX2lkMDoTdXNlcl9yb2xlX25hbWVJIg5BTk9OWU1PVVMGOgZFVDoLbG9jYWxlSSIKZW4tdXMGOwxUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--24a2b0228d60fd48f845f5e432c97d7489e49d78","url":"https://trapmehelp.zendesk.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand":{"id":360001006897,"account_id":9934662,"name":"TrapMe","active":true,"deleted_at":null,"created_at":"2020-05-14T09:23:12Z","updated_at":"2020-11-17T12:34:34Z","route_id":3500263,"signature_template":"{{agent.signature}}\r\n"},"current_brand_url":"https://trapmehelp.zendesk.com","current_host_mapping":null,"current_path":"/hc/en-us/requests/new","authentication_domain":"https://trapmehelp.zendesk.com","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":true,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":true,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","manage_content_url":"https://trapmehelp.zendesk.com/hc/en-us","arrange_content_url":"https://trapmehelp.zendesk.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://trapmehelp.zendesk.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://trapmehelp.zendesk.com/knowledge/user_segments?brand_id=360001006897","has_gather":false,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":false,"has_change_password_modal_v2":false,"has_garden_modals":false,"has_suppress_request_email_modal":true,"billing_url":"/access/return_to?return_to=https%3A%2F%2Ftrapmehelp.zendesk.com%2Fadmin%2Fbilling%2Fsubscription","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://trapmehelp.zendesk.com/knowledge/arrange?brand_id=360001006897","article_verification_url":"https://trapmehelp.zendesk.com/knowledge/verification?brand_id=360001006897","has_article_verification":false,"guide_language_settings_url":"https://trapmehelp.zendesk.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://trapmehelp.zendesk.com/knowledge/import_articles?brand_id=360001006897","content_tags_url":"https://trapmehelp.zendesk.com/knowledge/content_tags?brand_id=360001006897","community_badges_url":"https://trapmehelp.zendesk.com/knowledge/community_badges?brand_id=360001006897","community_settings_url":"https://trapmehelp.zendesk.com/knowledge/community_settings?brand_id=360001006897","gather_plan_state":"not_started","search_settings_url":"https://trapmehelp.zendesk.com/knowledge/search_settings?brand_id=360001006897","has_multibrand_search_in_plan":false,"has_search_settings_in_plan":true,"theming_api_version":2,"theming_settings":{"brand_color":"rgba(201, 43, 52, 1)","brand_text_color":"#FFFFFF","text_color":"#333333","link_color":"rgba(66, 30, 33, 1)","background_color":"rgba(255, 255, 255, 1)","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"//theme.zdassets.com/theme_assets/9934662/e71923e4df31692e1945ebe0f3344716566a03f6.png","favicon":"//theme.zdassets.com/theme_assets/9934662/e71923e4df31692e1945ebe0f3344716566a03f6.png","homepage_background_image":"//theme.zdassets.com/theme_assets/9934662/07f69587955b3bf154ffe695d8f89954cf2831fb.jpg","community_background_image":"//theme.zdassets.com/theme_assets/9934662/ea0fc49e94c74884940bd530924916ea87035a5f.svg","community_image":"//theme.zdassets.com/theme_assets/9934662/e58c5e8c3ebf94cbbc4d3669def0adbd7d0ff479.svg","instant_search":true,"scoped_kb_search":true,"scoped_community_search":false,"show_recent_activity":false,"show_articles_in_section":true,"show_article_author":false,"show_article_comments":false,"show_follow_article":true,"show_recently_viewed_articles":true,"show_related_articles":true,"show_article_sharing":true,"show_follow_section":true,"show_follow_post":false,"show_post_sharing":false,"show_follow_topic":false},"has_pci_credit_card_custom_field":false,"current_brand_id":360001006897,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_request_list_custom_fields":true,"has_docs_importer":false,"user_preferred_locale":"en-us","has_end_user_session_renewal":true,"has_reload_page_after_changing_password":true,"has_user_session_cookie_enabled":false,"has_end_user_2fa":false,"version":"v23864"}; </script> <script src="//static.zdassets.com/hc/assets/hc_enduser-38bbf8f9c22e00df7d3c2e1223711a53.js"></script> <script type="text/javascript" src="//p29.zdassets.com/hc/theming_assets/9934662/360001006897/script.js?digest=360212492297"></script> </body> </html>
